Privacy Policy
This Privacy Policy (hereinafter referred to as "this Policy") defines the handling of personal information of users (corporate or individual, hereinafter referred to as "users") in the hair salon selection and reservation agency service (hereinafter referred to as "the Service") provided by us.
Article 1
Scope of Application
- This Policy applies to all personal information obtained through all services, websites, SNS accounts, and other related media provided by us. Any personal information provided by users when using the Service will be appropriately managed in accordance with this Policy.
Article 2
Information Collected
- Name
- Email address
- Phone number
- Address (if necessary)
- Information regarding user's preferences, desired treatments, and hair condition
- Images submitted by the user (hair condition, desired style, etc.)
- SNS account information (Instagram, LINE, etc.) if inquiries are made through them
- Information necessary for communicating with the hair salon for reservations
- Payment information (collected via Stripe; we do not store credit card information directly)
- Other data necessary for providing the service (chat history, submitted materials, text information, etc.)
Article 3
Purpose of Use
- To provide, execute, communicate, and confirm the Service
- To select hair salons, arrange reservations, and communicate reservation details
- To provide necessary information to hair salons for preparation
- To handle payments and billing procedures
- To respond to inquiries and manage inquiry history
- To improve the quality and convenience of the Service
- To handle incidents, prohibited actions, violations of Terms of Use or laws
- For marketing purposes such as service improvement and introduction of new functions/services
- To notify users of important matters when necessary
Article 4
Information Provided to Hair Salons
- Name
- Phone number
- Desired treatment and preferences
- Hair condition information
- Other information necessary for reservation and treatment preparation
- We do not provide personal information to hair salons beyond what is necessary.
Article 5
Third-Party Provision
- We do not provide personal information to third parties except in the following cases:
- When the user consents
- When disclosure is required by law
- When necessary for external contractors (e.g., payment services such as Stripe) for providing the Service
- When necessary to protect human life, body, or property and it is difficult to obtain user consent
Article 6
Management of Contractors
- When entrusting personal information to contractors, we conclude appropriate contracts and supervise them to prevent information leakage.
Article 7
Personal Information Management
- We take reasonable security measures to prevent leakage, loss, damage, alteration, unauthorized access, and other risks to personal information, and continuously improve these measures.
Article 8
Cookies and Analytics
- We may use cookies or similar technologies for:
- Analyzing site usage (e.g., Google Analytics)
- Enhancing convenience or temporarily storing information
- Information obtained from cookies does not identify individual users. Users can disable cookies through their browser settings.
Article 9
SNS Information Management
- Personal information provided through Instagram, LINE, or other SNS is managed in accordance with this Policy and will not be used for purposes other than those stated.
Article 10
Handling of Image Data
- Images submitted by users regarding hair condition or desired styles are used only for:
- Selection of hair salons
- Confirmation of desired treatments
- Providing information to hair salons
- Providing the Service
- We do not use user images for advertising or other purposes.
Article 11
Use by Minors
- Minor users are assumed to have obtained parental consent to use the Service.
Article 12
Access, Correction, and Use Restriction
- Users or legal representatives may request disclosure, correction, addition, deletion, suspension of use, or suspension of third-party provision of personal information. We respond within a reasonable period and scope. Verification documents may be required.
- A fee of 3,000 JPY per request is charged. Additional postage applies if mailed.
Article 13
Retention Period
- Personal information is retained only for the period necessary to achieve the purpose of use and is deleted or anonymized promptly when no longer needed. Information required to be retained by law is exempt.
Article 14
Changes to Privacy Policy
- We may change this Policy without notice due to legal revisions, service changes, or business needs. Changes take effect when posted on our website, SNS, or email notifications.
Article 15
Contact Information
- For inquiries regarding personal information handling, please contact our designated contact point. Appropriate responses will be provided according to the inquiry.